China manufacturing · International projects
A clear record for every quality issue.
If parts arrive damaged or appear inconsistent with approved requirements, contact the team with the order reference, affected quantity and evidence. Keep the affected parts and packaging during review.
Illustrative scene. Manufacturing capability is confirmed for each project.
What to send
Help the team compare the issue with the agreed drawing revision and inspection scope.
Order and parts
Include the order or RFQ number, part number, drawing revision and affected quantity.
Photos and measurements
Show the issue and its location. Include the measurement method, units and relevant drawing callout when reporting a dimensional issue.
Shipment context
For damage, retain packaging and share photos of the box, protection and parts, plus the tracking reference.
Review, agree and document
The resolution follows the evidence, agreed requirements and terms for the order.
Requirements review
The team compares the evidence with the approved revision and inspection requirements. A new design requirement is handled as a scope change.
Agreed remedy
The documented resolution may include rework, replacement or another remedy agreed for the order.
Return arrangement
Do not return parts until the team confirms the destination, authorization and transport arrangement.
Contact the team with your order reference
Include evidence and keep a record of the agreed next step.